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FAQ

Fyber Hair Building Fibers
Q.What is fyber fade of?
fyber is made of a natural keratin protein that comes from a natural wool source. Keratin protein is very similar to human hair. The keratin protein is naturally magnetized and clings on to existing hair fibers, giving you a natural, fuller look!

Q. Is fyber rain, wind and sweat Proof?
fyber will remain firmly in place during winds, rain and sweat. fyber Holding Spray is recommended for an extra firm hold and shine.

Q. How long will fyber stay in my hair?
fyber can remain in the hair for up to a week, or until you wash your hair. If fyber shifts throughout the course of the week, you can easily touch up your hair.

Q. Does fyber cover gray and/or root re-growth?
Absolutely. fyber is an effective method easily cover up grey and root re-growth!


Q. Should I use fyber before or after using styling products such as gel, mouse and paste?
With the exception hair spray, fyber should be applied before styling your hair with products such as gel, mouse, paste, etc.

Q. Can I use my hairdryer and/or flat/curling iron with fyber?
It is recommended to first use styling tools such as your hairdryer, flat/curling iron before applying fyber.

Q. How do I achieve a natural hairline look?
The Hairline Optimizer is recommended to frame your hairline, giving you a natural hairline look! You should also use the Hairline Optimizer when applying fyber to the front of your hairline to avoid potential spillage onto your forehead.

Q. What is the fyber Holding Spray?
The fyber Holding Spray was specifically designed to give fyber an extra-strong hold in your hair. First apply the fyber to achieve your desired results, then apply the fyber Holding Spray and gently pat down your hair.

Q. How long will the fyber bottle last?
Depending on how frequently you use fyber, a 25 g bottle will last approx. 60 days and a 50 g bottle will last approx. 3-4 months.

Q. Can I mix different colors of fyber?
Absolutely. It is recommended to mix fyber colors to achieve your desired look. For example, for salt and pepper hair, you should use black fyber and white fyber (applying the lighter color first). You may also mix the two colors in an empty bottle!

General Inquiries
Q. Do you offer a money back guarantee?
Absolutely. Our priority is your satisfaction. If you make an order on our website and you are unsatisfied with results, simply return the bottle to us within 30 days of receipt of your order. We’ll refund your purchase less shipping, handling and a 15% restocking fee. For orders not made on our website, please contact the seller for their return policy.

Q. How do I return an item?
To initiate a return, please contact support@fyberhair.com and include the following details: Full Name, Full Address, Tel. Number, Order Number, Color purchase and the reason for return. You will then receive an RMA number for your label. Returns without an RMA number will not be accepted. Shipping and handling are non-refundable and a 15% restocking fee will apply to every return. Other conditions may apply, please contact us for details.

Q. How long will it take for me to receive my order?
We offer free, same day shipping if your order is placed before 2:00pm. Delivery by our free, Standard shipping may take between 5-7 days, however, expedited shipping is available during your checkout process.

Q. Do you ship internationally?
Absolutely. Please keep in mind that duties and taxes are not including in the purchase price and are the responsibility of the buyer.